The primary role of Operations is to deliver operational services under the SLA with JISC, and to deliver these services to JANET(UK) clients. It consists of several teams:
The
JANET Computer Security Incident Response Team (JANET CSIRT) provides advice and support on computer security
matters to customers in the UK and (under contract to HEANet)
Ireland.
This involves raising awareness of the issues involved in computer security through presentations and articles in JANET News; maintaining the JANET CSIRT web site of information about security; helping sites with prevention of security problems; and providing information on coping with intrusions.
Few security incidents are restricted to the JANET network alone so the team also works with other groups in the UK, TERENA (Trans-European Research and Education Networking Association) in Europe and FIRST (The Forum of Incident Response and Security Teams) worldwide to resolve these problems.
NISG is responsible for day-to-day operation of JANET, ensuring that quality network services are delivered to JANET(UK) customer organisations. The group procures core telecom services, facilities and networking equipment for the enhancement and expansion of JANET as well as for connections to external networks including mainland Europe, United Kingdom ISPs and global internet connectivity. The group is also responsible for the purchase and maintenance of the network equipment of the JANET backbone. The group provides the first escalation point within JANET(UK) for operational matters raised by regional network operators and other suppliers.
The group is responsible for the management and enhancement of various network services for the JANET community, beyond the basic JANET connection.
It manages applied network services:
and networking support services:
RNPG has two main areas of responsibility.
The SAG collects, analyses and presents performance and planning information for JANET. This includes production of reports against the Service Level Agreement (SLA) for the Joint Information Service Committee (JISC), other funding bodies, JANET(UK) management and reporting to the wider JANET community, to demonstrate the performance and quality of service provided by JANET.
SAG works closely with the JISC, JANET Service Managers and organisations within the JANET community to identify and develop systems for reporting that will quantify the perceived performance of the network and services in a manner readily accessible and understandable to the JANET customers.
SAG also operates and maintains the Netsight network monitoring system, which provides an easily understandable view of the status and performance of the JANET network.
